Medicine From Nature
At Pure Aushadhi, we care about your privacy just as much as we care about your health. Whether you’re talking to our Ayurvedic doctors, ordering medicine, or simply visiting our website, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us.
By using our website, services, or contacting us in any way, you agree to the practices explained in this policy.
What We Collect
When you use our services, we may collect the following personal and health-related details:
- Basic Information: Your name, phone number, delivery address, and email
- Health Information: Details shared during consultation including symptoms, medical history, and condition details
- Login Credentials: If you create an account on our website, we may store your username, email, and encrypted password
- Usage Data: Information like device type, IP address, and how you interact with our website (only to improve your experience)
All the information we collect is provided by you directly, either during consultation, through our contact form, or while registering/logging in.
How We Use Your Information
Your information is used only to provide you with the best care. Here’s how:
- To understand your health condition during doctor consultations
- To create a personalized Ayurvedic treatment and prepare your medicine
- To deliver your medicines safely to your address
- To contact you for health follow-ups, updates, or support
- To let you log in securely to your account
- To improve our website and services over time
We do not sell, rent, or share your personal or health data with any outside company for advertising or promotional purposes.
How Long We Keep Your Data
We store your health records and consultation notes for up to 3 months. If there is no follow-up or new enquiry after that period, we delete your data from our records.
Your login account and delivery records may remain longer unless you ask us to delete them.
How We Keep Your Data Safe
We use secure digital systems and access controls to protect your information. Here’s what we do:
- Store data on secure servers
- Allow access only to authorized team members
- Use encrypted passwords and protected login systems
- Regularly review and update our security measures
No system is 100% perfect, but we do everything reasonably possible to keep your information safe.
How You Contact Us
You can contact us in several ways:
- Through our Contact Us Form on the website
- By calling or WhatsApp messaging us directly
- By emailing us at our official support email
We use this information only to respond to your queries or provide health support.
Use of Cookies
Our website may use cookies — small files stored on your browser — to remember your preferences and improve your experience. These do not store personal or health information. You can manage cookie settings through your browser.
Your Rights
You are in control of your information. At any time, you can:
- Ask to see the information we hold about you
- Request changes or corrections
- Ask us to delete your data
- Disable your login account
- Opt-out of follow-up calls or messages
To do this, simply contact us using any of the methods listed below.
Children’s Privacy
Our services are mainly for adults. If we find out that we’ve accidentally collected information from a child under 13 without parental consent, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy as our services grow. We’ll always post the latest version on our website with the updated date.